Frequently Asked Questions (FAQs)
Q. Are you a factory?
Yes, we are a 20-year ISO9001 manufacturer in China. At present, our factory covers an area of 36,000 square meters and around 200 employees. We have an independent R & D center, and can provide a one-stop procurement for our clients. North America, Europe, Southeast Asia are our niche markets. Until now we have exported to over 70 countries.
Q. What are your main products?
We specialize in manufacturing ground engaging tools parts includes bucket teeth and adapters, side cutters, bolt-on / weld-on tooth adaptor, unitooth, half arrow, bucket shrouds, bucket protectors, shank protectors, heel shrouds, ripper shank & guard, cutting edges and end bits, segments, hot cupped end bits, grader blades, overlay end bits, excavator bucket, chocky bars, grouser bar, wear buttons & blocks, pins and retainers, bolts and nuts, bucket pins & bushing and shims, undercarriage parts, hydraulic breaker chisels and other related construction machinery parts.
Q. What is surface treatment do you have?
Dacromet, custom color spray paint, powder coating, Zinc plated, nickel plated, tin plated, brass plated, silver plated, gold plated, anodizing, salt fog test etc.
Q. Can you make products with our brand?
Surely,we are welcome to cooperate as customized service.
OEM/ODM is welcome, From the concept to finished goods, we do all (design, prototype reviewing, tooling and production) in the factory.
Q. What services can you provide?
1. One year warranty,free replacement for broken ones with abnormal wear life.
2. Product customization/ODM order
3. Provide on line technical support to our customers.
4. Help you to develop your market with our high quality and best service.
5. VIP treatment to our exclusive agent.
Q. Can I get the samples?
Yes, sample order is available for quality check and market test, and it will be freight collect payment. If a simple sample, we will not charge any cost; If OEM/ODM samples, we will charge for the sample cost.
Q. What is your lead time?
Generally it is 7 days if the goods are in stock. or it is 20-30 days if not in stock. If it is customized, it will be confirmed according to order.
Q. How about your quality?
We have got ISO9001, SGS and ISO14001 certificates.
We will make the operation instruction once the sample is approved.
We will 100% inspect the products before shipment.
Q. How long should we take for a quotation?
After receiving detailed information, we will quote you within 2 days.
Q. What is your quotation element?
Tell us the machine model, part name, part number, quantity for each item, and then we can send a professional quotation sheet.
Q. Do you received OEM/ODM?
Yes. Welcome anytime. We have more than 20 years OEM experience.
Q. What’s your payment term?
We advise 30% T/T deposit, balance be paid before shipment.